Returns

Return information

You have the right to return products and cancel (“withdraw from”) your order within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last of the products ordered in one order.

To exercise your right of withdrawal, you must inform us:

Papaioannou A. Filippos
G. Mega 7
503 00 Siatista Kozani
Greece
 

Telephone: +30 698 906 8343 * Mon – Fri 09.00 – 20.00
* (See your providers’ rates for calls from landlines and mobile networks)
E-mail: info@filipposfurs.com

of your decision to withdraw from your order by an unequivocal statement (e.g. a letter sent by post, fax or e-mail).

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from your order, we will reimburse to you all payments received from you, including the costs of standard delivery if applicable, without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to return products. We may however withhold reimbursement until we have received the products back or until you have supplied evidence of having sent back the products, whichever is the earliest. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. Costs of delivery will not be reimbursed in case you withdraw only part of your order.

You will return the products or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the products before the period of 14 days has expired.

You will bear the cost of returning the products. You are only liable for any diminished value of the products resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the products.