Terms of use and conditions


Date of Last Review: 24/04/2021

I. Introduction

This website, www.filipposfurs.com , hosts the online electronic store (e-shop) of the business with the trade name “Filippos Furs & Fashion” and the distinctive title “PAPAIOANNOU FILIPPOS ALEXANDROU” (VAT No. 040832462, DOY Kozanis, G.C.Reg. 011418736000), henceforth and for reasons of brevity referred to as “Filippos Furs & Fashion”. The bussines’s address is Memmou K. 4, Siatista Kozanis, 50300, Greece.

This document (together with any documents herein mentioned) sets forth the terms and conditions governing the use of this website and the purchase of products through such website (hereinafter, the “Terms”).

Please read through these Terms and our Privacy Policy prior to using this website. By using this website or placing an order through it, you are consenting to be bound by these Terms and our Privacy Policy. If you do not agree to all of the Terms and the Privacy Policy, do not use this website.

ΙΙ. Terms of Use of Website

1. In general

Access to and use of this Website and the products and services available through this Website (collectively, the “Services”) are subject to the following terms, conditions and notices (the “Terms”). By using the Services, you are agreeing to all of the Terms, as may be updated by us from time to time.

Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.

2. Data Privacy

All personal data is treated confidentially, and your rights to protection of your justified concerns are observed strictly in accordance with legal requirements. For more information, please see our privacy, security and cookies policy.

3. Disclaimer of Liability

The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law, Filippos Furs & Fashion and content providers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect Filippos Furs & Leathers’s liability for death or personal injury arising from its negligence, nor for fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.

4. Exclusion of liability for external links

If Filippos Furs & Fashion online pages contain links to other sites on the Internet, Filippos Furs & Fashion hereby declares explicitly that it has no influence on the layout or content of the linked pages. Therefore, Filippos Furs & Fashion dissociates itself expressly from all contents of all linked pages of third parties. This declaration applies for all displayed links and for all contents of pages to which the links lead.

5. Information on the Website

The information on the Website is for general information purposes only and does not constitute advice. Even though Filippos Furs & Fashion has composed its Website with care, the information, texts, documents, graphics and/or other services/information on it may contain errors or be otherwise incorrect or incomplete. Filippos Furs & Fashion does not guarantee that the Website and/or the information is free of errors, defects, malware and viruses or that the Website and/or Information is correct, up to date and accurate.

Filippos Furs & Fashion shall not be liable for any damages resulting from the use or inability to use of the Website, including damages caused by distributed denial-of-service, malware, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it or any incorrectness or incompleteness of such information or the Website, unless such damage is the result of any willful misconduct or from gross negligence on the part of  Filippos Furs & Fashion.

Filippos Furs & Fashion shall further not be liable for damages resulting from the use of (or the inability to use) electronic means of communication with this Website, including – but not limited to – damages resulting from failure or delay in delivery of electronic communications, interception or manipulation of electronic communications by third parties or by computer programs used for electronic communications and transmission of viruses.

6. Linked sites

The Website may provide links to external Internet sites. Filippos Furs & Fashion shall not be liable for the use or content of Internet sites that link to this site or which are linked from it. Our privacy, security and cookie policy does not apply to any collection and processing of your personal data on or through such external sites.

7. Intellectual property

All brand names, logo, product names and titles used on the Website are trademarks or trade names of Filippos Furs & Fashion or third party trademark or trade name holders. You are not allowed to use or reproduce any such trademarks, logo or trade names as this may constitute an infringement of the holder’s rights.

All Website design, texts, documents and/or other services and the selection and arrangement thereof, and all software compilations, underlying source codes, software and all other material on this Website are the copyrights of Filippos Furs & Fashion and/or its suppliers and subcontractors.

You are only allowed to electronically copy and to print in hard copy portions of the Website to the extent this is necessary for the purpose of placing an order with us, of for using the Website as a shopping resource. You are not allowed to make any other use of the information and materials on this Website, including reproduction for purposes other than the one mentioned above, modification, distribution or republication. Should you wish to use materials or information from this Website, you need our prior written approval to do so.

8. Prohibitions

You must not misuse this Website. You will not: commit or encourage a criminal offence; transmit or distribute a virus, trojan, worm, logic bomb or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person’s proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as “spam”; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Filippos Furs & Fashion will report any such breach to the relevant law enforcement authorities and disclose your identity to them.

The use of automated systems or software to extract data from this Website for commercial purposes, (‘screen scraping’) is prohibited without license.

9. Privacy, security and cookie policy

Filippos Furs & Fashion collects and processes the personal data of the visitors of the Website according to the privacy, security and cookie policy.

10. Unsolicited Ideas

In the event you post unsolicited ideas and/or materials whether consisting of texts, images, sounds, software, information or otherwise (Materials) on this Website or send these to Filippos Furs & Fashion by e-mail or otherwise, we shall be entitled to use, copy and/or commercially exploit such Materials to the fullest extent and free of charge and we shall not be bound by any confidentiality obligation in respect of such Materials (just as you have no obligation to offer them).

You hereby indemnify and hold Filippos Furs & Fashion harmless from and against all actions, claims and liabilities, suffered, incurred or sustained by us as a result of the use and/or exploitation of the Materials infringing the (intellectual property) rights of any third party or otherwise being unlawful towards a third party.

11. Linking to this Website

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

III. Terms of Sale

1. Eligibility

You can order as a registered user or as a guest. You need an email address to place an order, and you may need to set your browser to accept both cookies and pop-ups in order to be able to use all the functionalities of the Website, which includes adding products to your shopping cart and submitting your order.

2. Ordering

The products offered on the Website represent an offer to purchase products from Papaioannou A. Filippos  (“Filippos Furs & Fashion”) based on the data provided on the Website.

All prices indicated are EUR or USD amounts and include value added tax (VAT). Orders and deliveries are possible worldwide. If Filippos Furs & Fashion is not able to execute an order, Filippos Furs & Fashion will inform you as quickly as possible. Orders are accepted only in quantities usual for households.

When you submit an order, we will send you an email acknowledging receipt of your order (“Order Confirmation”). This does not mean that we have accepted your order. Our acceptance of the order takes place when the products are shipped to you – we will send you an email confirming that the products have been shipped (“Shipping Confirmation”).

Products on the Website have stock and are ready to be sent. Any sizes that are out of stock are marked as unavailable. We may have stock issues from customers ordering products at the same time. When we are unable to ship an item already ordered, we may cancel that part of your order and you will be reimbursed or not charged accordingly. We work hard to keep our stock levels as accurate as possible. Occasionally, errors may occur. Alternatively, if the products you are looking for are sold out, you may contact us and we might be able to manufacture a new one.

In the case of custom orders (in which you specify your preferences) and made to order products, we may not accept your order, if we cannot fulfil your requirements. In any case, we will fully inform you about the details and the results. Any made to order products are marked accordingly.

Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. Where applicable, prices are inclusive of VAT. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the ‘Total Cost’.

The Service may contain typographical errors or other errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fill any orders that you may place based on information on the Service that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies

If you have placed an order in error, or would like to cancel an order before it is delivered, please immediately e-mail Filippos Furs & Fashion at: info@filipposfurs.com or call Filippos Furs & Fashion customer service at +30 698 906 8343 Mon – Fri 08.00 – 20.00 (see your providers’ rates for calls from landlines and mobile networks). Filippos Furs & Fashion will do its best to assist you any way it can. As Filippos Furs & Fashion always strives for quick deliveries, it means there is not much time to cancel your order.

Fulfillment of all orders on the Website is subject to availability. We explicitly reserve the right not to accept your order for any reason. We also reserve the right to cancel an order by written notice to you in the following situations (not limitative), without being liable for any damages or costs other than repayment of any amount received from you in relation to the order we have cancelled:

  • The product is not available
  • Your billing information is not correct or not verifiable
  • Your order is flagged up by our security systems as an unusual order or an order susceptible of fraud
  • We could not deliver to the address provided by you
  • Due to circumstances or events beyond our control.

3. Payment

Payment method
You can pay for the products by credit card (MasterCard, Visa, American Express) via PayPal Payment Gateway or via National Bank of Greece Simplify Payment Gateway. You can also pay cash on delivery if your delivery address is in Greece. For any information or help, please contact us.

Data check

After the payment process has been completed, we will receive a confirmation from the corresponding gateway stating the transaction has been completed. Based on the detailed information we receive from those gateways,  Filippos Furs & Fashion may change, adjust or decline an order.

Your total price
The total price specified in the final checkout screen includes tax and shipping costs. This price will be recorded in the Order Confirmation.

Price changes
The prices of the products will be as displayed on the Website. Prices may change from time to time, but changes will not affect any order which we have confirmed in the Order Confirmation.

4. Delivery

As a rule, delivery time is 7 to 15 working days after shipping the order for worldwide destinations, and 3 to 5 working days for shipments to Greece. See our shipping information for more details.

If the delivered products have obvious material or production defects, including damage caused by transport, please notify us of such defects immediately by email or phone. Not doing so will not affect your legal rights.

5. Retention of ownership

The products remain the property of Filippos Furs & Fashion until payment is made in full.

6. Return and Cancellation

Returning defective products
You may return products delivered to you that are defective or otherwise not in conformity with your order. You can do so within 14 days after you receive the item. In the event your claim is justified, the purchase price and the shipping costs will be refunded. For practical information on how to return, see below or see our return information.

Exercising your right of return (withdrawal)
All products purchased on the Website may be returned free of charge within 14 days of receipt thereof, at your own risk. The following products may not be returned: made to order and customized products.

Returned products must be returned in the same condition as they were sent – and must have their original label. We will not accept or refund products that have been washed. If the products have deteriorated due to a more extensive use, we reserve the right to send the product back to the shipper.

In addition, please be reminded of the existence of a legal guarantee of conformity for products under applicable law.

How to return
In case you want to return products, ship it on our address (see IV. Section on this document). We will not cover the shipping costs of the return. Please read our return information carefully.

Once your returned products have been checked and inspected at our warehouse, you will receive a refund e-mail notification, if a refund will be made. Your refund will be paid to the same PayPal account or credit card that was used to place the order without undue delay. In case of cash on delivery for the customers in Greece, we will contact you with the details.

Refunds usually take up to 8-10 working days to appear on your statement. The length of time depends solely on your card company’s policies. You can always check your refund status on your online account or by contacting your card issuer.

In order to get a full refund it is important that we receive the returned products in the state in which you received them: the returned products must be complete, unworn, unwashed and have all the product labels and tags intact.

IV. Miscellaneous

1. Contact information

Papaioannou A. Filippos
Memmou K. 4
503 00, Siatista – Kozani

Telephone: +30 698 906 8343 * Mon – Fri 09.00 – 20.00
*(see your providers’ rates for calls from landlines and mobile networks)
E-mail: info@filipposfurs.com

2. Changes to these general terms and conditions

If Filippos Furs & Fashion decides to change these general terms and conditions, we will post the changed terms and condition on the Website. You are advised to regularly check whether they have changed. These terms and conditions were last modified in April 2021.

3. Governing law and jurisdiction

These general terms and conditions are governed by the laws of Greece.